{"id":861,"date":"2018-11-05T17:59:37","date_gmt":"2018-11-05T09:59:37","guid":{"rendered":"http:\/\/www.perfectsign.com.my\/wp\/?page_id=861"},"modified":"2019-01-29T12:49:06","modified_gmt":"2019-01-29T04:49:06","slug":"faq","status":"publish","type":"page","link":"http:\/\/www.perfectsign.com.my\/home\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n  <div class=\"banner has-hover has-parallax\" id=\"banner-570792302\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" data-parallax=\"-2\" data-parallax-container=\".banner\" data-parallax-background>\n            <div class=\"bg fill bg-fill \"><\/div>\n                        <div class=\"overlay\"><\/div>            \n                    <\/div><!-- bg-layers -->\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-1437762917\" class=\"text-box banner-layer x0 md-x0 lg-x0 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n<h1 style=\"text-align: left; font-family: Myriad Pro;\"><span style=\"font-size: 140%;\"><b>FAQ<\/b><\/span><\/h1>\n              <\/div>\n           <\/div><!-- text-box-inner -->\n                            \n<style scope=\"scope\">\n\n#text-box-1437762917 {\n  width: 60%;\n}\n#text-box-1437762917 .text {\n  font-size: 100%;\n}\n<\/style>\n    <\/div><!-- text-box -->\n \n        <\/div><!-- .banner-layers -->\n      <\/div><!-- .banner-inner -->\n\n            \n<style scope=\"scope\">\n\n#banner-570792302 {\n  padding-top: 300px;\n}\n#banner-570792302 .bg.bg-loaded {\n  background-image: url(https:\/\/i0.wp.com\/www.perfectsign.com.my\/home\/wp-content\/uploads\/2018\/05\/shutter-banner2.jpg?fit=1020%2C571);\n}\n#banner-570792302 .overlay {\n  background-color: rgba(0,0,0,.5);\n}\n<\/style>\n  <\/div><!-- .banner -->\n\n\n\t<section class=\"section\" id=\"section_1346210980\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div><!-- .section-bg -->\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-762422982\">\n<div class=\"col small-12 large-12\"  ><div class=\"col-inner\"  >\n<h4><strong>CREATING AN ACCOUNT<\/strong><\/h4>\n<ol>\n<li>Go to \u201cOrder Now\u201d on the top right-hand bar and select your preferred product.<\/li>\n<li>Proceed to \u201cCheckout\u201d and click \u201cRegister Now\u201d.<\/li>\n<li>Or you can go to \u201cLogin\/ Register\u201d on the top right-hand bar in the product page.<\/li>\n<li>Fill in all of the details and click \u201cSubmit\u201d.<\/li>\n<li>Welcome to Perfect Sign!<\/li>\n<\/ol>\n<h4><strong>ORDERS<\/strong><\/h4>\n<ol>\n<li>Select your preferred product or goods.<\/li>\n<li>Select the type of machine, material and other services.<\/li>\n<li>Customize your preferred size (if applicable).<\/li>\n<li>Click \u201cAdd to Cart\u201d.<\/li>\n<li>Remember to select the quantity of the order and click \u201cUpdate Cart\u201d.<\/li>\n<li>You can either continue placing order, or if you are settled on purchasing product(s), click the \u201cMy Cart\u201d icon on the top right corner and click \u201cCheckout\u201d.<\/li>\n<\/ol>\n<p>Order by phone. If you can&#8217;t find the exact options you want, please email to <a href=\"mailto:info@perfectsign.com.my\">info@perfectsign.com.my<\/a> or contact us at +603 42933366 to request a custom quote.<\/p>\n<span class=\"scroll-to\" data-label=\"Scroll to: #uploadguide\" data-bullet=\"true\" data-link=\"#uploadguide\" data-title=\"uploadguide\"><a name=\"uploadguide\"><\/a><\/span>\n<p><strong>UPLOAD GUIDE<\/strong><\/p>\n<p>You will be able to receive an email with FTP upload guide once your order is completed. Kindly <strong>follow the instructions of our FTP upload guide from the email in order to submit your artwork<\/strong>.<\/p>\n<p>Kindly check that the artwork has been saved in <strong>CMYK mode and saved as a PDF, EPS, TIFF or JPEG.<\/strong> Images must be supplied at full size as a vector with any fonts used converted to outlines.<\/p>\n<h4><strong>PAYMENT<\/strong><\/h4>\n<p>Purchase your orders using any of the following payment methods (select one):<\/p>\n<ul>\n<li><strong>Credit\/debit card<\/strong> (service provided by iPay88)<\/li>\n<li><strong>Online Banking<\/strong> (service provided by iPay88)<\/li>\n<li><strong>Manual transfer\/ Bank<\/strong> <strong>in<\/strong> to our bank account<\/li>\n<\/ul>\n<p><b>Bank Name:<\/b> Alliance Bank<\/p>\n<p><b>Account Name:<\/b> Perfect Sign Marketing (M) SDN BHD<\/p>\n<p><b>Account No:<\/b> 141030010051860<\/p>\n<p>Important: <b>No work\/order will be proceeded until full payment is made within 3 days.<\/b> Please send an email to <a href=\"mailto:perfectsignmarketing@gmail.com\">perfectsignmarketing@gmail.com<\/a> to inform regarding the status of successful payment. The payment details, order number and bank-in slip must be provided in the email.<\/p>\n<span class=\"scroll-to\" data-label=\"Scroll to: #shipping\" data-bullet=\"true\" data-link=\"#shipping\" data-title=\"shipping\"><a name=\"shipping\"><\/a><\/span>\n<h4><strong>SHIPPING<\/strong><\/h4>\n<p><span data-text-color=\"success\"><b>Delivery service<\/b><\/span><\/p>\n<p>If you opted for <strong>delivery<\/strong> service:<\/p>\n<p><span data-text-color=\"alert\"><strong>Klang Valley: <\/strong><\/span><\/p>\n<ul>\n<li>The shipping\u00a0fee will be <strong>RM30-RM50<\/strong>, and it varies based on delivery location.<\/li>\n<li>The shipping fee will automatically be charged upon check-out if you have chosen the delivery service for this area.<\/li>\n<li>The delivery time frame will be <strong>2-3 working days<\/strong> for Klang Valley area.<\/li>\n<\/ul>\n<p><span data-text-color=\"alert\"><strong>The rest of Peninsular Malaysia: <\/strong><\/span><\/p>\n<ul>\n<li>The <strong>shipping fee follows by the courier rate.<\/strong><\/li>\n<li>All goods will be weighed and measured by the courier companies. The shipping fee will be charged based on the\u00a0<em>volumetric weight<\/em> of a parcel according to the courier companies\u2019 rates.<\/li>\n<li>The shipment charges will be sent to your registered email later by an invoice. Please <strong>make the payment within 2 days<\/strong>. We will proceed with your delivery once the payment for shipment charges is received.<\/li>\n<li>The delivery time frame will be <strong>3-4 working days<\/strong> for the rest of Peninsular Malaysia.<\/li>\n<li>Please be informed that we are not responsible for delays due to late payment.<\/li>\n<\/ul>\n<p><span data-text-color=\"alert\"><strong>Sabah &amp; Sarawak: <\/strong><\/span><\/p>\n<ul>\n<li>The <strong>shipping fee follows by the courier rate.<\/strong><\/li>\n<li>All goods will be weighed and measured by the courier companies. The shipping fee will be charged based on the\u00a0<em>volumetric weight\u00a0<\/em>of a parcel according to the courier companies\u2019 rates.<\/li>\n<li>The shipment charges will be sent to your registered email later by an invoice. Please <strong>make the payment within 2 days<\/strong>. We will proceed with your delivery once the payment for shipment charges is received.<\/li>\n<li>The delivery time frame will be <strong>3-4 working days<\/strong> for Sabah &amp; Sarawak.<\/li>\n<li>Please be informed that we are not responsible for delays due to late payment.<\/li>\n<\/ul>\n<p><a href=\"http:\/\/www.perfectsign.com.my\/wp\/delivery-info\/\" rel=\"attachment wp-att-926\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-926\" src=\"https:\/\/i2.wp.com\/www.perfectsign.com.my\/wp\/wp-content\/uploads\/2019\/01\/delivery-info.jpg?resize=640%2C218\" alt=\"\" width=\"640\" height=\"218\" srcset=\"https:\/\/i0.wp.com\/www.perfectsign.com.my\/home\/wp-content\/uploads\/2019\/01\/delivery-info.jpg?w=640 640w, https:\/\/i0.wp.com\/www.perfectsign.com.my\/home\/wp-content\/uploads\/2019\/01\/delivery-info.jpg?resize=600%2C204 600w\" sizes=\"(max-width: 640px) 100vw, 640px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p><span data-text-color=\"success\"><b>Self-pick-up service<\/b><\/span><\/p>\n<p>If you opted for<strong> self-pick-up<\/strong> service:<\/p>\n<ul>\n<li>The Pick-up orders can be collected at our office <strong>within 2 working days<\/strong>.<\/li>\n<li>You will be able to receive an email notification or call from Perfect Sign once the order is completed and ready to be collected.<\/li>\n<\/ul>\n<p><span data-text-color=\"success\"><b>Urgent work (own collection available only)<\/b><\/span><\/p>\n<p>If you opted for <strong>urgent work<\/strong>:<\/p>\n<ul>\n<li>Urgent order can be collected at Perfect Sign office on the same day the order first placed.<\/li>\n<li>You will be able to receive an email notification or call from Perfect Sign once the order is completed and ready to be collected.<\/li>\n<li>Please note that urgent work requires <strong>extra charge 30% of the total bill<\/strong>.<\/li>\n<li>If your order is not ready for collection on the same day the order first placed due to unforeseen circumstances, we will inform you by e-mail.<\/li>\n<\/ul>\n<h4><strong>RETURNS AND REFUNDS<\/strong><\/h4>\n<ul>\n<li>The refund will only be made if the product is out of stock or we have failed to complete the order within 5 working days after the receiving final confirmation of the file\/work. However, if the products\/goods have been collected by the courier within the timeframe indicated, then we are not responsible for shipping delays caused by the courier company.<\/li>\n<li>In the event of Defective &amp; Faulty products\/goods, you can inform us at the earliest time and should do the inspection as soon as reasonably practicable after receiving the products\/goods and in no case longer than 5 days after receipt.<\/li>\n<li>If you inform on Defective &amp; Faulty products\/goods, the related items of goods are required to return to us. We will then may reprint part or all of the order free of charge after reviewing the defective products\/goods.<\/li>\n<li>The Defective &amp; Faulty products\/goods that return to us must be in their original packaging and must be in an unused condition.<\/li>\n<\/ul>\n<p>Please email us a Return Application form in the following format:<\/p>\n<p><i>Name: Perfect Sign Account Username<br \/>Register email:<br \/>Contact No:<br \/>Order No:<br \/>Receive Date:<br \/>Return Date:<br \/>Reason: (For feedback purposes)<\/i><\/p>\n<p>Once you have completed the form, please email to <a href=\"mailto:perfectsignmarketing@gmail.com\">perfectsignmarketing@gmail.com<\/a>. Please do not hesitate to contact us at 03-42933366 for further assistance. Our customer service agent will contact you once your request is confirmed, and then will or may reprint part or all of the order free of charge within 3 working days.<\/p>\n<h4><strong>CANCELLATION<\/strong><\/h4>\n<p>All purchase orders are not subject to cancellation or modification by the Buyer after Seller\u2019s acceptance of the order, except with the Seller\u2019s prior consent.<\/p>\n<h4><strong>MINIMUM ORDER REQUIREMENT<\/strong><\/h4>\n<p>A minimum order of RM30 excluding delivery charges applies to all orders on this website.<\/p>\n<\/div><\/div>\n<div class=\"col small-12 large-12\"  ><div class=\"col-inner\"  >\n<\/div><\/div>\n<div class=\"col small-12 large-12\"  ><div class=\"col-inner\"  >\n<\/div><\/div>\n<\/div>\n\t\t<\/div><!-- .section-content -->\n\n\t\t\n<style scope=\"scope\">\n\n#section_1346210980 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":12,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"spay_email":""},"_links":{"self":[{"href":"http:\/\/www.perfectsign.com.my\/home\/wp-json\/wp\/v2\/pages\/861"}],"collection":[{"href":"http:\/\/www.perfectsign.com.my\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.perfectsign.com.my\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.perfectsign.com.my\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.perfectsign.com.my\/home\/wp-json\/wp\/v2\/comments?post=861"}],"version-history":[{"count":22,"href":"http:\/\/www.perfectsign.com.my\/home\/wp-json\/wp\/v2\/pages\/861\/revisions"}],"predecessor-version":[{"id":973,"href":"http:\/\/www.perfectsign.com.my\/home\/wp-json\/wp\/v2\/pages\/861\/revisions\/973"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.perfectsign.com.my\/home\/wp-json\/wp\/v2\/media\/12"}],"wp:attachment":[{"href":"http:\/\/www.perfectsign.com.my\/home\/wp-json\/wp\/v2\/media?parent=861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}